Transguard’s Integrated Facility Services business unit continued its strong performance in 2017/2018 reporting revenue growth of 30% and headcount growth of 24%, the highest revenue and headcount growth across the Group. “A host of new mechanical, electrical and plumbing (MEP) contracts across new and existing clients, as part of the IFS Projects division and several high profile retained contracts contributed to its overall success,” adds Ward. In terms of Security, Transguard’s operation continues to be the country’s largest, witnessing growth in personnel of 12%, from 6,891 to 7,781 in 2017/18. “Overall Transguard has witnessed another solid all-round performance thanks to the hard work and dedication of the 64,774 members of staff,” says Ward.
Transguard’s vision is to be the leader in the UAE FM market in terms of size and capability. Size relates to the strength of the workforce. “When we combine all Facilities Management personnel, including Security, our FM workforce including cleaners, technicians and security guards is 15,000 strong. Not only does this make us by far the largest FM company in the region, it gives us a distinct advantage over our competition, allowing us to mobilize contracts in a very short space of time, without the immediate need to recruit externally,” says Ward. In terms of capability, Ward says that they measure this by the number of FM services they self-deliver. “Unlike the majority of the UAE FM market, Transguard self-delivers most of its services, including Maintenance, Projects, Cleaning, Specialist Cleaning, Landscaping, Pest Control, Courier & Mail Services and many more…both to the residential and commercial market,” he adds. Operational Excellence is a major focus for Transguard in 2018/2019 and they will be working closely with the Centre of Excellence and their Transformation Team to ensure they are the market leader when it comes to quality of services. “Our KPI performance across all contracts was excellent last year, however this year we want to be even better,” expresses Ward.