Khidmah’s name has become synonymous with outstanding service. This has been recognized by industry peers and leaders, where the company repeatedly receives accolades and honors, highlighting the solid place it has set for itself amongst its competitors. As part of Khidmah’s ongoing dedication to service and excellence, the company launched ‘Khadamati’
(my services), which are premium maintenance services for homeowners, business owners, and residents. Khadamati services offer a comprehensive preventative and general maintenance service bundle intended to preserve, add value and beautify homes and property. Some of the services mainly include: planned preventative maintenance, landscaping maintenance and design, housekeeping, duct cleaning, handyman services and even car cleaning. Khidmah has also proved itself time and time again during times of crisis. In the midst of recent, unexpected storms that hit the UAE, Khidmah staff were readily available and effective in responding to their communities’ needs. The team was checking power outages, clearing streets, unplugging storm drains and making sure that tenants were safe.
Khidmah’s properties management and facilities management teams were efficient and swift in responding to the situation, and supported by removing safety hazards, minimizing on-site damages, and directing people to safety. Khidmah’s 24/7 call center received over 2,400 phone calls and additional staff were brought in to handle inbound calls. The company also dispatched technicians to affected sites that had no contract for Facilities Management to support the owners.
Giving back to the community
Another side of facilities management that is usually overlooked is social impact, and that is an area that Khidmah has excelled in. In February, Khidmah partnered with Masdar and Tadweer, to launch the ongoing project for the conversion of used cooking oil to biodiesel. The pilot phase was launched in the Al Raha community, whose tenants are known to be environment enthusiasts. The project is the first of its kind in the city and is part of a wider effort to convey the messages of conservation to individual homes. Khidmah also sponsored the first ever Race style charity challenge for corporate teams held in the UAE. The Great Green Race was held by The Emirates Wildlife Society in association with the Worldwide Fund for Nature (EWS-WWF) to highlight the need to protect UAE’s marine ecology.
Community initiatives are not a new thing for Khidmah. In celebration of the 30th annual anniversary of Ocean Conservancy’s International Coastal Clean-up in 2015, Khidmah was involved in an initiative to clean up the Jebel Ali Sanctuary natural reserve and submarine ecosystem in partnership with Dubai Municipality. Furthermore, more than 20 Khidmah sites and properties participated in Earth Hour and were able to save up to 4,696.088 KWH of energy. Khidmah also partnered with Abu Dhabi Police Traffic Department and Municipality to remove vehicles abandoned by their owners in car parks of residential communities managed by the company in the capital. The campaign covered numerous residential projects, including the Gate Towers, the Arc Tower, Sun and Sky Towers on Al Reem Island, Golf Gardens villas community, Al Raha Gardens residential complex, Al Raha Beach development comprising of Al Bandar, Al Muneera and Al Zeina, and Al Ghadeer development. It resulted in the towing of 120 vehicles abandoned or parked illegally by their owners and which have exhausted the grace period offered in accordance with the applicable rules.
Future of FM
The Facilities Management industry in the Middle East has a bright future ahead. Talking about the market at large, bigger companies will take up projects of a large scale while there will be acquisitions and mergers in the current economic situation. For Khidmah specifically, 2016 will be a year of reflection and growth. We will work on enhancing our systems, IT platforms, internal and external communications, system optimization and general improvement of work processes. Self-improvement is a big part of Khidmah’s culture, which has allowed it to grow and adapt over the years.