Trained to Deliver

At a risk of making training sessions burdensome, many companies are embracing relatively new trends in training...

Facilities continue to age, technological advances continue to spread, and older workers continue to leave departments, often taking valuable institutional knowledge with them. Resulting in the need for training has never been greater. Managing risk is a significant part of the job for facility managers, who require ongoing training and education to ensure they are up-to-date and aware of current risks, liabilities, and regulations. With higher levels of training, facility managers can progress in their careers more easily.

Adequate training is also crucial for facility managers to perform to the highest possible standard, improving productivity and strategic thinking. Even experienced facility managers need training when they start a new job. From a comprehensive overview of the facility itself to an understanding of the job-specific policies and regulations, facility managers need to assimilate large amounts of information as quickly as possible.

Most businesses understand the importance of training employees adequately. Training has implications for health and safety issues, customer service quality and business performance. But the challenge lies in finding a balance between providing facility managers with the training they need, versus them spending too many valuable working hours in training seminars. At a risk of making these training sessions burdensome, many smart companies are embracing relatively new trends in training. These allow facility managers to receive the updated information and training they need without being distracted from their daily operations. Research shows that companies that provide regular training to their employees are more likely to improve customer satisfaction scores year-on-year. This suggests that training is a successful way to impart information and improve employee performance.

FM today talks to experts in the industry on what unique method of training do they use at their organization.

MEFMA’s Muhtarif training course

Capacity building and continuous competency improvement form part of MEFMA’s goal of building a best-in-class FM industry in the whole of the Middle East. This is the reason behind the launch of MEFMA’s 10-day, second-level Muhtarif training course, which can be taken after completing their first-level Ta’aseesy program. After the completion of Muhtarif, a competency-based certification will be issued to FM professionals who have shown exceptional skills and know-how during the course duration.

After Muhtarif, they offer another competency-based certification, the Mustadam, to help bring their skills to new heights. “Through these relevant and comprehensive certifications, we are confident that we are in effect contributing to the significant expansion of the Middle East’s FM sector. We are helping raise the bar in the industry and enhance its overall global competitiveness. Rest assured that we will continue to look for ways to help put the regional sector on the global map, starting with the continuous development of all-encompassing training programs,” said Alaa, AlBoali, Director, MEFMA.

Emrill’s electrical training programme

Emrill has recently achieved NICEIC accreditation and opened the first in-house electrical training programme of its type in the UAE. The NICEIC is the UK’s leading voluntary regulatory body for the electrical contracting industry. It has been assessing the electrical competence of electricians for nearly sixty years and currently maintains a roll of over 26,000 registered contractors. The core electrical business of the NICEIC is electrical contracting, however, they do also provide certification to firms across the heating, plumbing, renewable and insulation sectors. Accreditation to the NICEIC enables Emrill to maintain and further raise the technical electrical contracting standards in the UAE. The new in-house NICEIC-accredited training course at the Emrill Centre of Excellence in Dubai, UAE will ensure that Emrill technical staff are provided with a consistent standard of training to the highest international standards.

Stuart Harrison, Technical Director of Emrill, commented, “Our aim in 2017 has been for the company to achieve accreditation to a world recognised technical body and in doing so further raise the standards of technical delivery in the region.” Harrison continued, “Emrill is known in the region as a highquality soft services company and we’ve been BICS accredited for years. Accreditation to NICEIC standards now also allows us to showcase our capability to world class standards in hard services as well. NICEIC accreditation and the in-house training facility puts Emrill at the leading edge of technical excellence in the Middle East region and allows us to pursue highly technical contracts such as hard FM services in hospitals and aviation, further expanding our footprint in the region.”

Farnek’s unique in-house training facilities

Farnek has, without a doubt, one of the most unique FM training facilities in the UAE. Located conveniently within its 2,500 square metre head office complex in Dubai’s Al Barsha area, the state-of-the-art training centre, is purpose-built to train employees to clean different areas and surfaces effectively and efficiently.

The almost surreal centre, features an elevator, a bathroom, a kitchen, office space, a lobby, a staircase, various glass partitions, a medical area and a waiting room. The walls and the floor are partially covered in a variety of materials such as carpet, rubber, linoleum, and slate, marble, wood and ceramic tiles, commonly found in residential buildings, commercial offices, shopping malls, public buildings, hotels as well as hospitals and medical clinics.

Practical training sessions accommodate the BICSc methodology, being conducted by BICSc certified trainers and supervisors who offer both one-on-one and group sessions for new staff members, as a basic part of Farnek’s induction programme, as well as refresher courses and more advanced/technical training. The academy is also ideal for conducting practical sessions in one location where specific cleaning can be addressed which ultimately benefits Farnek’s clients because highly trained cleaners are both competent and confident, able to solve operational challenges on site directly, with minimum supervision.

In addition, Farnek’s facilities include an MEP training room, where maintenance staff also benefits from another dedicated facility, which allows them to practice on a wide variety of mechanical and electrical equipment. This not only helps to maintain best practice and efficiencies, it allows technicians to stay relevant and up-to-date, by practicing maintenance procedures and repairs on dated, upgraded as well as the very latest MEP equipment










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Nivedha Sridhar is a member of the founding team at Facilio Inc