Taking Pride in Delivering Quality Services


 
BALA KUMAR, EXECUTIVE DIRECTOR AT QBG FACILITIES MANAGEMENT, GIVES AN INSIGHT INTO HOW FAR THE COMPANY HAS COME, THE HIGHLIGHTS OF 2019, AND THE BIGGEST CHALLENGE FACED IN THE INDUSTRY RIGHT NOW. 

How has QBG grown over the years? 

QBG Facilities Management is one of the leading IFM Service Providers in the region that has grown into a leading national business house, with more than 30 years’ of experience in bringing management expertise, local knowledge and targeted investment to a range of service sectors. Today, we have more than 5,000 employees, working across the group. With a simple vision to provide customers with a fully integrated, personal and quality-led service, we have grown and evolved our business to become one of the most trusted and preferred Facilities Management & Staffing Solutions partners in the UAE. We are proud to count some of the country’s biggest organisations and government entities as our partners. Our continued success is inspired by our business philosophy – to provide flexible, quality services delivered with a truly personal touch. In a highly saturated and commoditised industry, this is what makes the difference for our customers. We do this by demonstrating our competences in line with the highest of international standards. 

What has been the highlight of 2019 for QBG? 

Since our formation in 1987, QBG FM has realised continuous growth year-on-year with notable achievements and onwards where we continually are awarded significant FM projects that include major projects in Abu Dhabi, Dubai and the GCC region. QBG FM will continue the development of key relationships in the fast growing markets in the GCC as those regional FM markets mature. QBG is recognised for its commitment to quality across all its businesses. We have been identified and honoured with many awards for service delivery and for our business performance, as well as a number of quality certifications.

Some of our achievements this year have been: 

• QBG Facilities Management was shortlisted for 3 categories at the MECHF Awards 2019 namely, Commitment to Sustainability, The Best Client – Contractor Partnership and for the Top Cleaning Company of the Year. 
 
• QBG Facilities Management plays a vital role in developing a framework on the “Regional Legislation & Regulation in Facilities Management” in UAE. QBG FM along with other Strategic Committee Members of MEFMA gathered for a Networking Breakfast Morning to discuss and conceptualise the need for Industry Body Collaboration and Cooperation, FM Companiesand Licensing Requirements as well as Standardisation of Regulation earlier this year. 
 
• QBG FM, being one of the Strategic Committee members of MEFMA, participated in the FM Counselling Session of MEFMA Confex held in March this year, representing the topic “Contract Management and Handover”. 
 
• QBG is one of the very few companies who has achieved the prestigious accolade of CSR Label Award 2018 from Dubai Chamber of Commerce & Industry for the 8th consecutive time since the inception of this program. Some of our CSR initiatives held this year includes Iftar meal packing and distribution at Construction sites and in various Sharing Fridges, volunteering activity at Special Needs Future Development Center (SNF Center), Blood Donation Campaigns and Free Health Check-ups for employees and so on. 

What is QBG’s vision for 2020? 

Having been in the industry with over 30 years of experience, QBG is looking into further strengthening its position in the market by providing a one-stopsolution for its integrated Facilities Management services and Staffing Solutions. We ensure to implement industry’s best practices packed with management expertise and local knowledge in all our services at our various business sectors. We are currently providing services to multiple companies within UAE. QBG’s extensive scope, experience and expertise, offers clients with unrivalled Facilities Management (FM) services and Staffing Solutions. We have the ability to provide a wide range of staff and services across multiple sectors and skill-sets, and this has earned QBG the continued trust of various renowned clients in the emirate like Dubai World Trade Center, Dubai Parks & Resorts, MEERAS, ENOC, Aggreko, and many more. We spend a lot of time and dedication in hiring the right skilled staff. QBG is committed to being the preferred supplier for any short-term or permanent FM service or staffing requirements for countries 
and organisations exhibiting at Expo 2020, as well as catering to some of the leading companies locally and globally.

How has the FM market changed over the years? What would you say is the biggest challenge in the industry right now? 

In today’s challenging business environment, customers look for local understanding and expertise provided to the highest international standards at a competitive price. Investing in the right technology, maintaining aging facilities, controlling costs and managing client expectations have been the biggest challenges in the industry now. FM service providers are expected to make the most of technologies to reduce costs and handle growth to improve the overall quality of their services. The Facility Managers often find themselves under pressure having to maintain quality service delivery despite budget constraints to match the customer expectations. We focus on increasing the long-term value of the assets by delivering excellent service at competitive market rates. From consulting and operational recommendations during the design and construction phase, to full operation management and maintenance, we understand the entire life cycle of an asset and provide Services to meet all those comprehensive needs. As a forward thinking international corporation, we adhere to the stringent practices of corporate governance and operational efficiency. This has been a rewarding combination that has rewarded us with the ability to sustain business opportunities and growth by remaining loyal to our clients and partners and enhancing our commitment to excellence. We pride ourselves in our strength to build a trusted brand bringing together a team of dedicated, experienced and highly regarded industry professionals and state-of-the-art technologies.
 

 
 
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